“Who is Installing Your New System?”
Who is Installing Your New System?
So Who is Installing your HVAC system? This is an important investment for every home-owner. Buying the best equipment is not always a GUARANTEE that your system is going to perform properly for your home. It is imperative that a knowledgeable company installs your new HVAC system. If not, you could be left with a new system that does not work properly not to mention a huge bill.
D and L Mechanical Services has been servicing the Fredericksburg and surrounding areas for over 20 years. We have built our business by ensuring that our customers never endure any of the problems typically associated with a HVAC service contractor. Here are some things to keep in mind when selecting a company to install your new Heating and Cooling system.
Properly Licensed and Insured
To protect our customer from negative experiences involving their hard earned money, we have implemented the following company policies:
- We will not take any money upfront for a job.
- You will be asked to pay for the service ONLY when you are completely satisfied and the project is complete.
- The D and L PROMISE. This is our promise we take to provide our customers with the best Quality service possible. You have our word that you will have an enjoyable experience when dealing with D and L Mechanical Services.
- We are fully Licensed and Insured to protect our customers.
Quality Techs are Trained and Expertise
The D and L Mechanical Promise:
Making sure our customers are satisfied and are confident when referring us to their friends and family is our #1 goal. Why do we have such confidence, you might ask?
It really comes down to two things we are diligent with our staff. Training and more Training. We feel it is our responsibility to train and re-train our employees to ensure they are confident and knowledgeable when out in the field.
Our Service Technicians, Installer and Customer Service Advisors receive training at least twice a month! We are always staying up to date as the technology is moving forward and changing. We are dealing with sophisticated and complex pieces of equipment. Our employees must be trained on new technology. Our technicians must be informed of new technology and have completed up to date training.
We have coupled this training with a quality control process that ensures that all the customers needs have been addressed. This quality control program has been designed to make sure everyone in our company is on the same page and each aspect of service is being performed has been properly setup and checked for functionality. You will see the following when dealing with D and L Mechanical Services.
Full new system report: upon start up we commission all new systems record all data. All new systems come with our 1 year maintenance service agreement. We do all this so we maybe held accountable. If we did not do this the likelihood of our customer referring us to friends, family and neighbors is drastically reduced.
Follow up phone calls and emails to ensure our customers knows how to operate their new systems, plus training on replacement of air filters.
Dishonest or Unprofessional Technicians coming into your home- Not Tolerated at D and L Mechanical Services.
Safety and security in your home gets more important. Unfortunately, we live in a sometimes unpredictable society and we must use precaution to protect your family. At D and L Mechanical Services, we understand this concern and promise this:
- All employees under go a full back ground check, we also do random drug testing.
- Each employee will arrive at your home in a marked D and L Mechanical Service work vehicle.
- Each employee will be in a D and L uniform.
Our company mandates all of this in efforts to provide our customers with the safety and security they deserve. You will never have to worry about one of our employees when they come to your home.
Issue with Your Service, You can Reach D and L Mechanical anytime, All the time.
As much as we would like to say we are perfect, we indeed make MISTAKES. We have always believed that when a mistake has been made it must be dealt with in a timely manner for this reason, we offer 24/7 communication via email. We can always count on us to answer our emails if you have a issue. We have been servicing the Fredericksburg and surrounding areas since 2002. We are not your fly by night company who will be here today and gone tomorrow. You can count on D and L Mechanical Services to be here when you need us the most.